Legal

Refunds & cancellation

Ella 101 beta · payments are switched off while the beta runs, so nothing can charge you today. This page is the policy that governs paid subscriptions when they arrive — published early, on purpose, so there are no surprises later.

The short version: your subscription starts with a free week, card on file — cancel during that week and you’re never charged. After it, the plan is $250 per month, per student, and you can cancel anytime from your account page: the month you’ve paid for runs to its end, and the next one never starts. When the account-holder course store opens, those purchases will be final — but never taken away.

1. The plan and the price

There is one plan: $250 per month, per student, everything included — the live one-on-one teaching, courses built from any topic or PDF, your family’s book library in every mode, and the account-holder reports. It’s month to month: no contract, no tiers, no add-on fees. The subscription renews automatically each month until you cancel it — and canceling is yours to do anytime, no questions asked.

2. The free trial week

Every subscription begins with a free trial week — 7 days of the full product, nothing held back.
A card is required to start the trial, but nothing is charged when you sign up. Your first charge happens only when the free week ends.
Cancel anytime during the trial and you are never charged — not a cent. It takes a couple of clicks on your account page.
If you let the trial run its full week, your card is charged when the week ends, and that day becomes your monthly billing date.

3. Canceling your subscription

Cancel anytime, yourself, from your account page — no phone call, no “retention specialist,” no guilt trip.
Canceling stops the next renewal. It takes effect at the end of the billing period you’ve already paid for: your student keeps full access until that date, and after it there are no further charges.
You’re welcome back whenever — your family’s account and purchases will be waiting.

4. Refunds

We don’t do partial-month refunds. Canceling works the fair way instead: the month you’ve paid for runs to its very end — every remaining day of it, full product — and the next month simply never begins. You never lose time you’ve paid for, and you never pay for time you didn’t want.

Genuine billing mistakes are a different thing entirely. A double charge, a charge that lands after you canceled — write to support@ella101.com and a human will make it right, refund included, as soon as it’s seen.

5. Course-store purchases

The account-holder course store is coming — it isn’t open yet. Here is the policy it will open with, so there are no surprises later:

Courses in the account-holder course store will be one-time purchases, $2–10 each.
Those purchases will be final — no refunds. They’re priced small on purpose.
They will also be never taken away: if your subscription ends, every course you’ve bought stays in your family account in reader mode — open it and read it anytime. The live teaching on it returns whenever a subscription does.
Purchases will live inside Ella 101 — part of your family account, not downloadable files.

6. How to cancel, step by step

Log in as the account holder and open your account page.
Choose Manage subscription → Cancel. That’s it — you’ll see it confirmed on the spot, and by email.
Stuck, or can’t log in? Email support@ella101.com from your account’s registered email and we’ll cancel it for you, same effect, same terms.

Billing questions, cancellations, anything on this page: support@ella101.com